Privacy policy Effective Date: May 5, 2026
At SpineFocus (“we”, “our”, or “us”), accessible from https://spinefocus.uk, we are committed to protecting your privacy and handling your personal data responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website.
Who We Are
Our website address is:
SpineFocus provides information and services related to spine and neurological healthcare.
Information We Collect
We may collect and process the following types of personal information:
- Name
- Email address
- Phone number
- IP address
- Browser and device information
- Information submitted through contact forms or appointment requests
- Comments or messages you send through the website
We only collect information that is necessary to provide our services, improve the website experience, and communicate with you.
How We Use Your Information
We may use your information to:
- Respond to enquiries or appointment requests
- Provide healthcare-related information
- Improve website functionality and user experience
- Monitor website security and prevent spam
- Send administrative or service-related communications
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
Comments
When visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized hash generated from your email address may be shared with the Gravatar service to determine whether you are using it. You can view the Gravatar privacy policy here:
https://automattic.com/privacy/
After approval, your profile picture may become publicly visible alongside your comment.
Media Uploads
If you upload images to the website, you should avoid uploading images containing embedded location data (EXIF GPS). Other visitors may be able to download and extract such location data from uploaded images.
Cookies
Our website may use cookies to enhance your browsing experience.
Cookies may be used to:
- Remember your preferences
- Enable website functionality
- Improve performance and analytics
- Maintain login sessions
- Store temporary session information
If you leave a comment on the site, you may choose to save your name, email address, and website in cookies for convenience. These cookies may remain for up to one year.
You can disable cookies through your browser settings, although some website features may not function properly.
Embedded Content from Other Websites
Pages or articles on this website may include embedded content such as videos, images, maps, or articles from third-party websites.
Embedded content behaves exactly as if you visited the third-party website directly. These external websites may:
- Collect data about you
- Use cookies
- Track your interaction with embedded content
- Monitor activity if you are logged into their platform
We are not responsible for the privacy practices of third-party websites.
Analytics and Tracking
We may use analytics services such as Google Analytics or similar tools to understand how visitors use the website.
These services may collect anonymous usage data including:
- Pages visited
- Time spent on pages
- Browser/device information
- Approximate location
- Referral sources
This information helps us improve the website and user experience.
Who We Share Your Data With
We only share your data when necessary, including:
- Website hosting providers
- Security and spam detection services
- Technical support providers
- Legal or regulatory authorities when required by law
If you request a password reset, your IP address may be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata may be retained indefinitely so we can recognize and approve follow-up comments automatically.
For registered users (if applicable), we store personal information provided in their user profile. Users can view, edit, or delete their personal information at any time, except usernames. Website administrators can also access and manage this information.
We retain enquiry and contact form submissions only as long as necessary for administrative, legal, or security purposes.
Your Data Rights
Depending on your location and applicable laws (including UK GDPR), you may have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Request a copy of your data
- Withdraw consent where applicable
To exercise these rights, please contact us through the website contact page.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
This website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or website functionality. Updated versions will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us through the contact form available on our website:
